MyChart help

Tutorial videos

Scheduling a doctor's appointment

Scheduling a video visit with your provider

Scheduling an urgent care video visit

Doing a video visit

Doing an e-visit

MyChart proxy access

Frequently asked questions

Understanding MyChart

  • Who is eligible for MyChart?

  • Is there a fee to use MyChart?

  • What technology do I need to use MyChart?

  • What does MyChart do?

  • Is MyChart secure?

  • How do I sign up for MyChart?

Username and password

  • I forgot my username. What should I do?

  • I forgot my password. What should I do?

  • Where can I change my password?

Activation codes

My health record

My family's health record

  • Can I view a family member or loved one's health record in MyChart?

  • Why do proxies have limited access for children 12–17 years of age?

  • Why is there limited information about my child’s sexual and reproductive health?

  • Can I ask questions regarding a family member or loved one through MyChart?

  • Can my spouse and I share one MyChart account?

Virtual care

  • How do I prepare for a video visit?

  • When will I get my e-visit response?

Security and privacy

  • What is your Privacy Policy?

  • I was suddenly logged out of MyChart, what happened?

Miscellaneous questions

Additional questions

Get help over the phone


If you have questions not covered here, call the MyChart help desk.

Please note

If you fear that you have a serious, life-threatening illness or injury such as stroke, heart attack, uncontrollable bleeding or head injury with loss of consciousness, go to the nearest emergency room or call 911.