MyChart help

Tutorial videos

Scheduling a doctor's appointment

Scheduling a video visit with your provider


Scheduling an urgent care video visit


Doing a video visit

Doing an e-visit

MyChart proxy access


Frequently asked questions

Understanding MyChart

  • Who is eligible for MyChart?

  • Is there a fee to use MyChart?

  • What technology do I need to use MyChart?

  • What does MyChart do?

  • Is MyChart secure?

  • How do I sign up for MyChart?

Username and password

  • I forgot my username. What should I do?

  • I forgot my password. What should I do?

  • Where can I change my password?

Activation codes

My health record

My family's health record

  • Can I view a family member or loved one's health record in MyChart?

  • Why do proxies have limited access for children 12–17 years of age?

  • Why is there limited information about my child’s sexual and reproductive health?

  • Can I ask questions regarding a family member or loved one through MyChart?

  • Can my spouse and I share one MyChart account?

Virtual care

  • How do I prepare for a video visit?

  • When will I get my e-visit response?

Security and privacy

  • What is your Privacy Policy?

  • I was suddenly logged out of MyChart, what happened?

Miscellaneous questions

Additional questions

Get help over the phone

503-562-4278


If you have questions not covered here, call the MyChart help desk.





Please note

If you fear that you have a serious, life-threatening illness or injury such as stroke, heart attack, uncontrollable bleeding or head injury with loss of consciousness, go to the nearest emergency room or call 911.