MyChart help

Frequently asked questions

  • Who is eligible for MyChart?

  • Is there a fee to use MyChart?

  • What technology do I need to use MyChart?

  • What does MyChart do?

  • Is MyChart secure?

  • How do I sign up for MyChart?

  • When can I see my test results in MyChart?

  • Why are certain test results not shared electronically via MyChart?

  • If some of my health information in MyChart is not correct, what should I do?

  • If I send a message to my provider, when can I expect a reply?

  • Can I view a family member or loved one's health record in MyChart?

  • Why do proxies have limited access for children 12–17 years of age?

  • Why is there limited information about my child’s sexual and reproductive health?

  • Can I ask questions regarding a family member or loved one through MyChart?

  • Can my spouse and I share one MyChart account?

  • What is your Privacy Policy?

  • I was suddenly logged out of MyChart, what happened?

  • What should I do if my MyChart activation code has expired, been lost, or isn’t working?

  • Is my MyChart activation code my username?

  • I forgot my username. What should I do?

  • I forgot my password. What should I do?

  • Where can I change my password?

  • Where do I change my email address?

  • Can I request copies of my medical records through MyChart?

  • I received an email stating I have a new test result in MyChart but cannot find it.

  • How do I prepare for a video visit?

  • When will I get my e-visit response?

  • Who do I contact if I have additional questions?

Get help over the phone


If you have questions not covered here, call the MyChart help desk.

Please note

If you fear that you have a serious, life-threatening illness or injury such as stroke, heart attack, uncontrollable bleeding or head injury with loss of consciousness, go to the nearest emergency room or call 911.