Financial assistance

Salem Health is committed to making sure our patients get the hospital care they need regardless of their ability to pay for that care. Providing health care to those who cannot afford to pay is part of our mission, so we provide free and discounted care to eligible patients. You may qualify for free or discounted care based on family size and income, even if you have health insurance.

How to apply for financial assistance

Any patient may apply to receive financial assistance/help with medical bills by submitting an application form (found below) and providing supporting documentation. If you have questions, need help, or would like to request more information, please contact us.

We also offer over-the-phone screenings for financial assistance and the Oregon Health Plan (OHP). You can also apply for OHP by calling their application center at 800-699-9075.

hispanic or native american couple filling out a paper form together at home

Step 2: Gather the supporting documents needed to complete your application.

In order for your application to be processed, you must provide:

  • Current year federal tax filing, we need all pages and schedules. If you own a business, please include current year business/corporation taxes. Please do not send hand written taxes, W-2’s, or state taxes, as we cannot accept these documents.


  • If you did not file a current year tax return, you will need to get a non-filing verification letter from the IRS. You may call the IRS at 1-800-829-1040 to request the letter or visit your local IRS office to request that letter.

If you have income from any of the following, please attach copies to your application:


Step 3: Complete and return application and supporting documents.

We will contact you within 21 days of receiving your application.


Other discounts and options

Catastrophic discount

We offer a 100% discount
of balances greater than
20% of gross family income.

Uninsured discount

We offer a 53% discount
for patients who do not have
health insurance coverage.

Payment plans

Choose a payment plan in MyChart
or call the number on your
billing statement, 503-814-2455.


Any balance for amounts owed by you is due within 30 days. The balance can be paid in any of the following ways: credit card, payment plan, cash, check, or online bill pay.


2023 Q4 provider list

Click to  download a list of providers who do and do not participate in financial assistance determination.

NOTE: Providers that do not follow the hospital's financial assistance policy may have their own financial assistance policies, so please contact the provider directly if you have any questions regarding their policies.

Contact us

Monday through Friday, except holidays and furloughs
8:30 a.m. to 4 p.m., closed noon to 1 p.m. for lunch