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Visitor information

Note: As of Jan. 15, 2024, for the safety of patients, visitors and staff, children under 12 will be restricted from entering clinical care areas until further notice, due to rising cases of respiratory viruses.

 

Regular visits from friends and family can be an important part of getting better, so we want to be as flexible as possible with visiting hours. Our policies are meant to balance the benefits of visits with patients’ need for rest.

Hours

Regular public visiting hours are 8 a.m. to 8 p.m. Immediate family members and caregivers may visit outside of those hours at our staff’s discretion.

The main entrance to the hospital is open from 5 a.m. to 9 p.m. After 9 p.m. all hospital visitors must enter through the emergency room.

Help prevent the spread of infectious diseases

If you have been exposed to a contagious disease (or think you might have), please call or use digital communication to visit your loved one instead. All visitors are required to complete a self-screening at the hospital entrance.

 

Detailed COVID-19 visiting guidelines

A potential visitor/support person will be denied visitation if:

  • Visitor/support person answers yes to any of the following (via self-screening):
    • Symptomatic of fever, sore throat, runny nose, cough, shortness of breath, and body aches.
    • Currently being tested for COVID-19 due to an actual or potential exposure, or diagnosed as COVID-19 positive.
    • Exposed to COVID-19 within the past 10 days and have not yet met criteria for removal of quarantine or isolation. (Contact Infection Prevention for clarification if needed).
  • Patient being visited is COVID-19 positive or pending with an aerosol-generating procedure (AGP)
    • Every effort should be made to allow/encourage visitation via video visit.
    • Exceptions may be made on a case-by-case basis by the care team based on safety considerations. Visitor/support person granted an exception will be expected to keep entry and exit of patient’s room to a minimum. Recommend special consideration be given to:
      • Close family and friends of end-of-life patients
      • Caregivers of patients with disabilities/special needs
      • Parents or guardians of pediatric patients
      • Support person for patient in labor
      • Patients and family/friends of patients who are suffering from great physical or emotional toll
  • Potential visitor would not be allowed to visit according to other established hospital policies