The Patient Advocate Team is here to help support you and your family while you are receiving care at one of our hospitals or clinics. We help connect you to the right person to get answers to concerns you may have about your care.
If at any point, you have questions about your care or you feel that your rights as a patient have not been honored, please do not hesitate to reach out to your provider, a member of the leadership team, or the patient advocate team. Providing exceptional care is our priority, and we are here to ensure your experience meets your needs.
If you wish to provide feedback, suggestions, ideas, or share a positive experience, we encourage you to contact the patient advocate team. Your input is invaluable as we continuously work to improve the services we provide to patients and the community.
The patient advocate office is open Monday through Friday, 8:30 a.m. to 4:30 p.m. You may reach us directly at 503-561-5765.
You may contact us by email or postal mail:
Attn: Patient Advocate
PO Box 14001
Salem, OR 97309
You may also contact:
Oregon Health Authority at 971-673-0540 or TTY 971-673-0372 or write them at 500 Summer St. NE, E-20, Salem, OR 97301-1097. You can also use their complaint form.
The Joint Commission at 800-994-6610.