MyChart — Powered by Salem Health

Salem Health billing

• 503-814-BILL (2455)
• You may also send a MyChart message to Salem Health Patient Financial Services at any time.

Salem Clinic billing

• 503-399-2424 (Option 1)

Salem Health Corporate Integrity: 503-814-2826

If you have questions about MyChart, please call the MyChart Support line at 503-562-4278.

If you have a scheduled video visit, you must complete E-Check-in before you can begin the visit.

The following hardware is required:

• A desktop, laptop computer or mobile device with the MyChart mobile app and video capability (such as iPhone or Android smartphones)
• A web camera (external or integrated)
• Speakers or headphones (external or integrated)
• A microphone (usually part of the web camera)
• High-speed internet connection

The following software is required:

• A web browser. We recommend Microsoft Edge or Google Chrome on personal computers. You may experience issues using other browsers or Apple products with the Mac operating system. The system will perform a hardware check during E-Check-in before the visit begins.
• If you are on a mobile device, you will need the most current version of the MyChart mobile app.
• If you are on a desktop or laptop computer, you may be prompted to install additional software.

For e-visits with your personal physician, the doctor will respond within 1–2 business days. For urgent care e-visits, you will receive a response within 4 hours, but only Monday through Friday from 9 a.m. to 6 p.m.

Click on the Forgot Username link on the MyChart login page. You will be prompted to verify some personal account information. Then, an email will be sent to you with your username.

Click on the Forgot Password link on the MyChart login page. You will be prompted to verify your username some personal account information.

To ensure the security of your MyChart account, update your MyChart password on a regular basis. To do so, after you sign in to your MyChart account, go to the main menu drop down and select Security Settings. From this page, you can also manage Two-Step Verification Settings for enhanced security.

Please call our MyChart Support line at 503-562-4278 for assistance with activating your MyChart account.

No, your activation code is not your username or password. You will use this code only once to activate your MyChart for the first time. After this initial login, you will then be asked to create your own unique MyChart username and password.

Salem Health Hospitals and Clinics is committed to preserving the privacy of patient health information. You may review the Salem Health Hospitals and Clinics Joint Notice of Privacy here.

While logged into MyChart, if your session remains idle for 20 minutes or more, you will be automatically logged out. To protect your privacy and security, we recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.