New Nutrition Services purchasing process for non-employed physicians and providers
Nov. 1, 2026
Nutrition Services no longer allows charges, see new options
By: Matt Boles, MD, Senior Vice President and Chief Physician Executive
Updated Nov. 2
As a follow-up to our Aug. 9 Common Ground article, Salem Health's new Agilysys point-of-sale (POS) system for Nutrition Services is now live. With this transition, there is an important change to the purchasing process for non-employed physicians and providers.
With the implementation of Agilysys, non-employed physicians and providers will no longer be able to charge purchases to an account for later invoicing, as this functionality is not supported by the new system.
Non-employed physicians and providers now have two options for purchases:
- Badge with a preloaded balance: Physicians and providers may add funds to their badges at any hospital café by asking a cashier to load funds. Purchases made using the preloaded badge balance will continue to receive the 10% discount.
- Credit or debit card: Physicians and providers may use a credit or debit card at the time of purchase; however, the 10% discount will not apply.
Receipts will be provided when funds are added to a badge and may be retained for reimbursement purposes, if applicable. Non-employed physicians and providers may begin loading funds onto their badges now.
For employed physicians and providers, there is no change to the current process. You may continue using your badges for payroll deduction.
We recognize this represents a change in workflow and appreciate your flexibility and partnership as we implement the new system. Physician and provider groups are encouraged to share this information with their members and administrative support staff and ensure Salem Health has current contact information for their administrative and leadership representatives.