Patient Guide
ATTENTION: No one may enter a Salem Health clinic or hospital if they are experiencing COVID-19 symptoms. This includes staff. Anyone entering a Salem Health facility must wear a facial mask at all times. If you are experiencing symptoms, call our COVID-19 triage line at 503-814-0099 before seeking care.
Learn more

Visitor information (updated July 7, 2020)

These guidelines are based on what the Oregon Health Authority directed for hospital visitation on June 9. This guide summarizes our current policy.

Screening criteria for visitors

Anyone saying yes to any of the following will not be let in unless they are a guaranteed visitor:

  • Symptomatic of fever, sore throat, runny nose, cough, shortness of breath, and body aches
  • International travel within the last 14 days to CDC Level 3 risk countries with restrictions on entry into the US (red on map).
  • Currently being tested for COVID-19, or diagnosed as COVID-19 positive.
  • Contact outside of the hospital with known or suspected COVID-19 cases within the last 14 days.
  • Cruise ship travel within the last 30 days.

All visitors must comply with mask use and proper hand hygiene, PPE stewardship, and not wander around. Visitors are allowed to use bathrooms and patronize dining facilities.

COVID positive/pending patients

If patient is COVID positive or pending, we generally do not allow visitors.

However, the care team can make a case-by-case exception if they believe there is enough PPE available organizationally, and the visit can be done safely (acceptable risk level). To request an exception, ask to speak to the unit manager.

All other patients

All patients (except COVID positive/pending, see above) are allowed at least one visitor per day.

There are no special restrictions on these visitors, as long as they follow the rules and pass screening.

If the number of visitors for a patient is limited, the patient (or authorized decision maker if the patient can’t make their own decisions) will select which visitors will be allowed, up to the limit.

Guaranteed visitors

The following are guaranteed visitation, even if they can’t pass the screening criteria, as long as they follow the above rules and the unit leadership does not believe the visitor poses an unacceptable safety risk:

  • Immediate family of end-of-life patients.
  • Parents/guardians of pediatric patients.
  • Caregivers or attendants of patients who require special assistance (i.e. language barrier; communication; assistance with patient’s disability whether physical, mental, developmental or behavioral). Caregivers and attendants who can assist the patient with treatment, help with patient and staff safety, or help with ADLs also fall in this category.

Appeals, complaints, clarifications

If you feel you have been unfairly restricted from visiting, please contact our Patient Advocates.

People who can not visit are encouraged to connect with their loved ones by using technology. Patients and visitors should consider a video visit with SkypeZoomFaceTime, etc., or connecting over social media.

Thank you for your cooperation and understanding.

For the latest information about COVID-19 response and policies at Salem Health, visit our COVID-19 page

Salem Health. All rights reserved. No part of this Web site may be reproduced in any form except by written permission. All trademarks mentioned herein are property of their respective owners.