Patient Guide

Visitor information (updated for COVID-19)

As of March 15, to promote social distancing and discourage the spread of COVID-19, as well as protect patients and caregivers, Salem Health is restricting ALL visitors with few exceptions. 

This is for all Salem Hospital, West Valley Hospital, and Salem Health Medical Clinics.  This includes cafeterias, coffee shops, waiting rooms and meeting spaces until further notice.

 “The safety of our patients, staff and community is our shared priority.  This decision is tough, but essential,” said Cheryl Wolfe, president and CEO. 

 Exceptions:

  • For end-of-life, obstetrics, neonatal intensive care, and pediatric patients, one healthy* support person may be present.
  • Patients undergoing surgery or procedures may have one healthy* support person present who must leave the hospital as soon as patient recovery is complete.
  • Patients who have an appointment at Salem Health Urgent Care clinics, laboratory, radiology, or who are seeking care in the emergency department. For these services one healthy* support person may be present only if required for direct care assistance.

Case-by-case exceptions may be considered by the Salem Health department leader.

*Healthy support person must:

  • Have no fever, runny nose, cough, shortness of breath.  If they start to experience these symptoms they must leave the facility.
  • Be the only person visiting during the patients stay.  The support person may not switch out with another person. 
  • Stay in the patient’s room unless there is an emergency, or they are going to the get food, or need to use the restroom.
  • Not loiter anywhere on campus.

All visitors are subject to screening before entering our facilities.

As part of this process, all buildings now have designated entry points where screening will take place.

What this means for you:

ALL employees, non-patient visitors and contractors

  • Upon entry to a building, employees, visitors, and contractors will be screened for symptoms (temperature 100 or above, coughing, difficulty breathing etc.), and be asked questions regarding recent travel history and contact with individuals confirmed or awaiting test results for COVID-19.
  • Anyone with positive answers or results to the above screening process will be asked to leave. Staff, visitors and contractors will not be permitted to return until they are symptom-free for 24 hours.

Patients and those seeking care

  • Upon entry to a building, all patients will be screened for symptoms (temperature 100 degrees or above, coughing, difficulty breathing etc.), and be asked questions regarding recent travel history and contact with individuals confirmed or awaiting test results for COVID-19.
  • If a patient is identified as positive for a symptom or an answer to questions through the above screening process, screeners will then ask the patient about the purpose of their visit and who they are coming to see. Screeners will then call the appropriate clinic to discuss the situation. If the clinic responsible agrees to see the patient, screeners will give the patient a mask and they will be escorted to their appointment. If the clinic does not agree, the patient will receive instruction to call their primary care provider for screening, use urgent care or go to the emergency department as a last resort.
For the latest information about COVID-19 response and policies at Salem Health, visit our COVID-19 page.

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