Visitor restrictions are in effect at all Salem Health facilities.

Worried about coronavirus?

For the most up-to-date information about coronavirus disease 2019, also known as COVID-19, visit the Oregon Health Authority and Centers for Disease Control and Prevention.

Both organizations offer a daily email newsletter, and OHA also has a general information hotline that can be reached by dialing 211.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.

 

If you suspect you have COVID-19

Call the COVID-19 triage line at
503-814-0099. Please do not go to your doctor's office, an urgent care clinic or the emergency room without calling first.

 

 

Man with cold/flu symptoms

COVID-19 symptoms

COVID-19 may cause fever, cough or difficulty breathing. A majority of people who get the virus will have only mild symptoms.


People at risk for more significant symptoms includes the elderly and those with pre-existing conditions such as heart disease, diabetes, lung disease and/or weakened immune systems.

 

 

Preparation

We have been preparing to handle cases of COVID-19 since December. We understand the threat of infectious disease and the anxiety it can bring to the community. Below are a few of the things we are doing to keep our community healthy.

Salem Health preparations

Virtual care
Screening
Coordination
Managing supplies
Education

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Video courtesy of the Oregon Health Authority.

Prevention

There is currently no vaccine to prevent COVID-19, but you prevent the spread of respiratory illnesses like COVID-19 by:

  • Avoiding close contact with people who are sick.
  • Avoiding touching your face.
  • Staying home when you are sick.
  • Covering your cough or sneeze with a tissue, and then throwing the tissue in the trash.
  • Cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Washing your hands often with soap and water for at least 20 seconds, especially after using the restroom, before eating, and after blowing your nose, coughing or sneezing.

 

 

Masks are not necessary for healthy people. If you have respiratory symptoms like a cough, a mask is a great tool to help prevent the spread of the disease to others.

 

 

Are you washing your hands the right way?

  1. Wet your hands with clean, running water (warm or cold), turn off the tap, and apply soap.

  2. Lather your hands by rubbing them together with the soap. Lather the backs of your hands, between your fingers, and under your nails.

  3. Scrub your hands for at least 20 seconds. Need a timer? Hum the “Happy Birthday” song from beginning to end twice.

  4. Rinse your hands well under clean, running water.

  5. Dry your hands using a clean towel or air dry them.

Video courtesy of the Oregon Health Authority.

 

 

Treatment

While there is no specific antiviral treatment for COVID-19, if your symptoms are mild and you do not need medical attention, you can treat COVID-19 as you would other viral illnesses. If you need medical attention, you should call your primary care provider. If you do not have a primary care provider, call 503-814-4400 to be directed to an appropriate clinic.

If you are experiencing symptoms and need medical care, virtual care is available for most Salem Health clinics and outpatient services. Learn more about virtual care.

Video courtesy of the Oregon Health Authority.

 

Virtual care

Virtual care is available for most Salem Health clinics and outpatient services. Using virtual care allows you to receive medical advice from a Salem Health provider using your computer or mobile device. A MyChart account is required. Don't have one? Sign up here.

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Video visits

Connect with a Salem Health provider on a video call using your smartphone or video-enabled device. Video visits are scheduled according to a provider’s availability — the same way regular office visits are scheduled.

Costs vary depending on your insurance.

 

Schedule a video visit


A MyChart account is required for all virtual care appointments.
Learn more

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E-visits

E-visits are a great way to get medical advice about non-urgent symptoms or questions. Fill out a questionnaire for your Salem Health provider to review and get a response within two business days.

Costs vary depending on your insurance.

 

Start an e-visit


A MyChart account is required for all virtual care appointments.
Learn more

 

 

Frequently asked questions

Can I be tested?

Due to the limited amount of testing supplies, Salem Health is offering testing to hospitalized patients who meet exposure criteria. If you think you meet the criteria, please contact your primary care provider directly or call 503-814-0099 to make an appointment at one of our temporary respiratory clinics.

 

Should I come in for treatment?

  • There is no specific antiviral treatment for COVID-19.
  • If you have an emergency, you should go to the nearest ER.
  • If you experiencing symptoms, please stay home and care for yourself as you would for any other virus.
  • If you are experiencing symptoms and need medical care, call your primary care provider. If you do not have a PCP, please call an urgent care clinic. It’s best if you call before going in anywhere so that health care professionals can assist you in a plan that will reduce exposure to others.

 

Should I wear a mask?

Masks are not necessary for healthy individuals. If you have respiratory symptoms like a cough or sneeze a mask is a great tool to help prevent the spread of the disease to others.

 

How can I avoid COVID-19?

There is currently no vaccine to prevent COVID-19. You can help prevent the spread of respiratory diseases like COVID-19 by:

  • Avoiding close contact with people who are sick.
  • Avoiding touching your face.
  • Staying home as much as possible, especially if you are sick.
  • Covering your cough or sneeze with a tissue, and then throwing the tissue in the trash.
  • Cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Washing your hands often with soap and water for at least 20 seconds, especially after using the restroom, before eating, and after blowing your nose, coughing or sneezing.

 

Is the hospital canceling classes and support groups?

Yes. Most CHEC classes have been canceled. Preoperative educational classes such as joint replacement are being offered through remote options. Call the Community Health Education Center at 503-814-2432 for more information.

Community job shadows are suspended until further notice. All current participants have been notified. Applications are still being accepted, but scheduling will be delayed.

 

What is the policy for visitors at Salem Health facilities?

This policy continues to evolve as new information becomes available about COVID-19 in our community. As of March 15, 2020, we have put strict visitor policies in place. In general, only patients and those visitors who meet specific criteria are allowed until further notice. The full details of the policy are available here.

 

Where else can I get the most up-to-date information?

The most up-to-date Salem Health information will be under the "Latest news" tab above. The Oregon Health Authority has information and resources at oregon.gov/oha or by dialing 211. The Centers for Disease Control and Prevention is available at cdc.gov. Both the OHA and CDC have newsletters you can subscribe to in order to get email updates straight to your inbox.