Patient Guide

Your opinion matters

We want to provide the best care possible, so let us know what you think! Good or bad, your feedback tells us how we’re doing and helps us improve.

Feel free to discuss any concerns directly with your nurse or another member of the health care team. If you have a care or safety concern that you don't feel was properly addressed by the care team, call the Salem Health patient advocates at 503-561-5765.

You may also receive a survey in the mail after your discharge from the hospital. Please take a few minutes to tell us how we’re doing.

You may also contact:

  • Oregon Health Authority at 971-673-0540 or TTY 971-673-0372 or write them at 500 Summer St. NE, E-20, Salem, OR 97301-1097. You can also use their complaint form.

  • The Joint Commission at 800-994-6610.

Your comments can be mailed to Salem Health, Attention: Patient Advocate, P.O. Box 14001, Salem, OR 97309.

Corporate Integrity compliance hotline

Salem Health has established a compliance hotline for people to report suspected fraud or abuse within the hospital system.

Patients, employees and guests can voice their concerns about any issue. Hotline calls may be placed anytime, day or night, by calling 800-944-4908.

Calls can be made anonymously and steps will be taken, as much as legally allowable, to protect the confidentiality of the caller.

 

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